Concerns, Complaints, Grievances
Usually, student or parent complaints or concerns can be addressed informally by a phone call or a conference with the teacher or principal.
For those complaints and concerns that cannot be resolved informally, the board has adopted a student and parent grievance policy at FNG(LOCAL) in accordance with Education Code Chaper 26A. This policy describing the grievance process in detail is available in the district’s online policy maual at www.tbisd.org and is attached to this handbook as an appendix. A parent may file a grievance by submitting the district grievance form to the campus principal. The district’s grievance forms are available on the district’s website at www.tbisd.org or the superintendent’s office.
LEVEL 1
In general, the written grievance form should be completed and submitted to the campus principal in a timely manner.
LEVEL 2
If the concern is not resolved, a parent or student may appeal the superintendent or superintendent’s designee.
LEVEL 3
If the concern is still unresolved, the district provides a process for parents and students to appeal to the board of trustees.
Hearings at each level will be conducted in accordance with the timelines established by law described in the district’s policy at FNG(LOCAL).
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